HappyRobot Outage History

HappyRobot had 7 outages in the last 2 years totaling 62h 15m of downtime, averaging 0.3 incidents per month.

There were 7 HappyRobot outages since July 29, 2026 totaling 62h 15m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.happyrobot.ai

Minor October 16, 2026

Elevated errors on the Platform API

Detected by Pingoru: Oct 16, 2026, 04:27 AM UTC
Resolved: Oct 16, 2026, 04:45 AM UTC
Duration: 18m

Affected: Platform

Timeline · 2 updates

identified Oct 16, 2026, 04:27 AM UTC

Status: Identified We’ve identified the cause of the issue affecting some Platform API requests and are working on a resolution. Affected components Platform (Degraded performance)
resolved Oct 16, 2026, 04:45 AM UTC

Status: Resolved This incident has been resolved. Some Platform API requests were affected, and the service is now operating normally. Affected components Platform (Operational)

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Minor September 28, 2026

SMS Delivery Degradation in Spain (Third-Party Provider)

Detected by Pingoru: Sep 28, 2026, 10:26 AM UTC
Resolved: Sep 28, 2026, 02:12 PM UTC
Duration: 3h 45m

Affected: Text

Timeline · 2 updates

investigating Sep 28, 2026, 10:26 AM UTC

Status: Investigating SMS delivery to Spanish phone numbers is currently degraded due to an incident with our provider, Twilio. Services outside Spain are unaffected. We are closely monitoring the situation and doing everything within our power to minimize the impact until the vendor resolves the issue. https://status.twilio.com/incidents/8q9tvww8z9c4 Affected components Text (Degraded performance)
resolved Sep 28, 2026, 02:12 PM UTC

Status: Resolved The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally. Affected components Text (Operational)

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Minor September 16, 2026

Degraded performance

Detected by Pingoru: Sep 16, 2026, 06:32 AM UTC
Resolved: Sep 16, 2026, 09:44 AM UTC
Duration: 3h 11m

Affected: VoiceText

Timeline · 3 updates

investigating Sep 16, 2026, 06:32 AM UTC

Status: Investigating Degraded performance Affected components Voice (Degraded performance) Text (Degraded performance)
monitoring Sep 16, 2026, 07:00 AM UTC

Status: Monitoring The platform has been restored, and our team is actively monitoring system performance. Affected components Voice (Operational) Text (Operational)
resolved Sep 16, 2026, 09:44 AM UTC

Status: Resolved The platform has been restored Affected components Voice (Operational) Text (Operational)

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Minor September 10, 2026

Degraded WhatsApp agent functionality, impact limited to WhatsApp channel

Detected by Pingoru: Sep 10, 2026, 08:02 AM UTC
Resolved: Sep 11, 2026, 03:10 PM UTC
Duration: 1d 7h

Affected: Text

Timeline · 3 updates

investigating Sep 10, 2026, 08:02 AM UTC

Status: Investigating Degraded WhatsApp agent functionality, impact limited to WhatsApp channel Affected components Text (Degraded performance)
monitoring Sep 10, 2026, 09:09 AM UTC

Status: Monitoring Resolved — WhatsApp channel restored The issue affecting WhatsApp agents has been resolved and all functionality is back to normal. Impact was limited to the WhatsApp channel; all other channels remained unaffected throughout. We will continue monitoring to confirm stability. Affected components Text (Operational)
resolved Sep 11, 2026, 03:10 PM UTC

Status: Resolved Resolved — WhatsApp channel restored Affected components Text (Operational)

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Minor August 17, 2026

Voice Service Degradation

Detected by Pingoru: Aug 17, 2026, 06:30 PM UTC
Resolved: Aug 17, 2026, 08:01 PM UTC
Duration: 1h 30m

Affected: Voice

Timeline · 3 updates

investigating Aug 17, 2026, 06:30 PM UTC

Status: Investigating We are aware of an issue affecting Voice where callers on some calls are unable to hear the bot's audio. We're actively investigating the root cause and working on a fix. We'll post updates here as we have more information. Affected components Voice (Partial outage)
monitoring Aug 17, 2026, 06:51 PM UTC

Status: Monitoring This issue has been resolved and Voice performance has returned to normal. We're continuing to monitor and will update this page shortly. Affected components Voice (Partial outage)
resolved Aug 17, 2026, 08:01 PM UTC

Status: Resolved This incident has been resolved. Voice performance has returned to normal. Affected components Voice (Operational)

Read the full incident report →

Minor August 5, 2026

SSO Users unable to access a subset of ui features

Detected by Pingoru: Aug 05, 2026, 06:00 AM UTC
Resolved: Aug 06, 2026, 02:28 AM UTC
Duration: 20h 28m

Timeline · 5 updates

identified Aug 05, 2026, 06:00 AM UTC

Status: Identified All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix. Affected components Authentication & Authorization (Degraded performance)
resolved Aug 05, 2026, 11:57 AM UTC

Status: Resolved The issue was identified and fix has been deployed. The access to the UI components for impacted users is resolved. Affected components Authentication & Authorization (Operational)
identified Aug 05, 2026, 12:51 PM UTC

Status: Identified All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix. Affected components Authentication & Authorization (Degraded performance)
monitoring Aug 06, 2026, 12:18 AM UTC

Status: Monitoring The issue was identified and fix has been deployed. We are continuing to monitor for errors related to access. Affected components Authentication & Authorization (Degraded performance)
resolved Aug 06, 2026, 02:28 AM UTC

Status: Resolved The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected. Affected components Authentication & Authorization (Operational)

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Minor July 29, 2026

Python Nodes partially degraded

Detected by Pingoru: Jul 29, 2026, 04:00 AM UTC
Resolved: Jul 29, 2026, 05:53 AM UTC
Duration: 1h 53m

Affected: PlatformVoiceTextBroker

Timeline · 2 updates

investigating Jul 29, 2026, 04:00 AM UTC

Status: Investigating Some workflows are getting timeouts in Python nodes Affected components Integrations & Dependencies (Operational) Broker (Operational) Text (Operational) Platform (Degraded performance) Voice (Operational) Authentication & Authorization (Operational)
resolved Jul 29, 2026, 05:53 AM UTC

Status: Resolved Python nodes back to normal Affected components Platform (Operational) Voice (Operational) Authentication & Authorization (Operational) Integrations & Dependencies (Operational) Broker (Operational) Text (Operational)

Read the full incident report →