HappyRobot experienced a minor incident on August 17, 2026 affecting Voice, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 06:30 PM UTC
Status: Investigating We are aware of an issue affecting Voice where callers on some calls are unable to hear the bot's audio. We're actively investigating the root cause and working on a fix. We'll post updates here as we have more information. Affected components Voice (Partial outage)
- monitoring Aug 17, 2026, 06:51 PM UTC
Status: Monitoring This issue has been resolved and Voice performance has returned to normal. We're continuing to monitor and will update this page shortly. Affected components Voice (Partial outage)
- resolved Aug 17, 2026, 08:01 PM UTC
Status: Resolved This incident has been resolved. Voice performance has returned to normal. Affected components Voice (Operational)