HappyRobot incident

Degraded WhatsApp agent functionality, impact limited to WhatsApp channel

Minor Resolved View vendor source →

HappyRobot experienced a minor incident on September 10, 2026 affecting Text, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 08:02 AM UTC
Resolved
Sep 11, 2026, 03:10 PM UTC
Duration
1d 7h
Detected by Pingoru
Sep 10, 2026, 08:02 AM UTC

Affected components

Text

Update timeline

  1. investigating Sep 10, 2026, 08:02 AM UTC

    Status: Investigating Degraded WhatsApp agent functionality, impact limited to WhatsApp channel Affected components Text (Degraded performance)

  2. monitoring Sep 10, 2026, 09:09 AM UTC

    Status: Monitoring Resolved — WhatsApp channel restored The issue affecting WhatsApp agents has been resolved and all functionality is back to normal. Impact was limited to the WhatsApp channel; all other channels remained unaffected throughout. We will continue monitoring to confirm stability. Affected components Text (Operational)

  3. resolved Sep 11, 2026, 03:10 PM UTC

    Status: Resolved Resolved — WhatsApp channel restored Affected components Text (Operational)