HappyRobot incident

SSO Users unable to access a subset of ui features

Minor Resolved View vendor source →

HappyRobot experienced a minor incident on August 5, 2026, lasting 20h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:00 AM UTC
Resolved
Aug 06, 2026, 02:28 AM UTC
Duration
20h 28m
Detected by Pingoru
Aug 05, 2026, 06:00 AM UTC

Update timeline

  1. identified Aug 05, 2026, 06:00 AM UTC

    Status: Identified All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix. Affected components Authentication & Authorization (Degraded performance)

  2. resolved Aug 05, 2026, 11:57 AM UTC

    Status: Resolved The issue was identified and fix has been deployed. The access to the UI components for impacted users is resolved. Affected components Authentication & Authorization (Operational)

  3. identified Aug 05, 2026, 12:51 PM UTC

    Status: Identified All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix. Affected components Authentication & Authorization (Degraded performance)

  4. monitoring Aug 06, 2026, 12:18 AM UTC

    Status: Monitoring The issue was identified and fix has been deployed. We are continuing to monitor for errors related to access. Affected components Authentication & Authorization (Degraded performance)

  5. resolved Aug 06, 2026, 02:28 AM UTC

    Status: Resolved The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected. Affected components Authentication & Authorization (Operational)