Gusto Outage History

Gusto had 5 outages in the last 2 years totaling 8h 0m of downtime — averaging 0.2 incidents per month.

There were 5 Gusto outages since June 26, 2025 totaling 8h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gusto.com

Critical March 25, 2026

All administrators are unable to run payroll

Detected by Pingoru: Mar 25, 2026, 11:45 PM UTC
Resolved: Mar 26, 2026, 01:51 AM UTC
Duration: 2h 6m

Affected: Payroll, Benefits, HRGusto MobileAPI

Timeline · 6 updates

investigating Mar 25, 2026, 11:45 PM UTC

Some administrators are unable to run payroll
investigating Mar 25, 2026, 11:54 PM UTC

We are continuing to investigate this issue.
investigating Mar 26, 2026, 01:15 AM UTC

We are continuing to investigate this issue.
investigating Mar 26, 2026, 01:17 AM UTC

We are continuing to investigate this issue.
investigating Mar 26, 2026, 01:50 AM UTC

We are continuing to investigate this issue.
resolved Mar 26, 2026, 01:51 AM UTC

This incident has been resolved.

Read the full incident report →

Critical December 16, 2025

We are aware that customers may be experiencing issues when accessing Gusto.

Detected by Pingoru: Dec 16, 2025, 06:16 PM UTC
Resolved: Dec 16, 2025, 08:57 PM UTC
Duration: 2h 40m

Affected: Gusto.com websitePayroll, Benefits, HRGusto MobileAPI

Timeline · 4 updates

investigating Dec 16, 2025, 06:16 PM UTC

We are currently investigating this issue.
investigating Dec 16, 2025, 06:22 PM UTC

We are continuing to investigate this issue.
monitoring Dec 16, 2025, 08:38 PM UTC

A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
resolved Dec 16, 2025, 08:57 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 7, 2025

Chat channel unavailable

Detected by Pingoru: Nov 07, 2025, 02:35 PM UTC
Resolved: Nov 07, 2025, 03:46 PM UTC
Duration: 1h 11m

Affected: Chat System

Timeline · 3 updates

investigating Nov 07, 2025, 02:35 PM UTC

We are currently investigating an outage with our chat channel, please consider phone or email for support.
investigating Nov 07, 2025, 03:46 PM UTC

We are continuing to investigate this issue.
resolved Nov 07, 2025, 03:46 PM UTC

We are continuing to investigate this issue.

Read the full incident report →

Major October 24, 2025

Investigating issues with Payroll Processing for some users

Detected by Pingoru: Oct 24, 2025, 07:39 PM UTC
Resolved: Oct 24, 2025, 07:54 PM UTC
Duration: 14m

Affected: Payroll, Benefits, HR

Timeline · 2 updates

investigating Oct 24, 2025, 07:39 PM UTC

We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
resolved Oct 24, 2025, 07:54 PM UTC

On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.

Read the full incident report →

Critical June 26, 2025

We are aware that some customers may be experiencing issues accessing Gusto.com.

Detected by Pingoru: Jun 26, 2025, 06:45 PM UTC
Resolved: Jun 26, 2025, 08:32 PM UTC
Duration: 1h 47m

Affected: Gusto.com websiteAPI

Timeline · 5 updates

investigating Jun 26, 2025, 06:45 PM UTC

We are currently investigating this issue.
investigating Jun 26, 2025, 06:55 PM UTC

We are continuing to investigate this issue.
investigating Jun 26, 2025, 07:00 PM UTC

We are continuing to investigate this issue.
monitoring Jun 26, 2025, 07:28 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 26, 2025, 08:32 PM UTC

This incident has been resolved.

Read the full incident report →