Gusto incident

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Critical Resolved View vendor source →

Gusto experienced a critical incident on December 16, 2025 affecting Gusto.com website and Payroll, Benefits, HR and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 06:16 PM UTC
Resolved
Dec 16, 2025, 08:57 PM UTC
Duration
2h 40m
Detected by Pingoru
Dec 16, 2025, 06:16 PM UTC

Affected components

Gusto.com websitePayroll, Benefits, HRGusto MobileAPI

Update timeline

  1. investigating Dec 16, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 16, 2025, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2025, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.

  4. resolved Dec 16, 2025, 08:57 PM UTC

    This incident has been resolved.