Guardsquare incident

Monitoring api intermittently errors or times out

Resolved after 3 hours 2 minutes, affecting Monitoring API, on September 1, 2026.

resolved Sep 01, 2026, 12:51 PM UTC

We've gotten confirmation from our cloud vendor that this issue can only happen in the 17 hour period around the end of the month. In addition we will take measures to prevent this issue on our side as well.

Started
Sep 01, 2026, 09:49 AM UTC
Resolved
Sep 01, 2026, 12:51 PM UTC
Duration
3h 2m
Detected by Pingoru
Sep 01, 2026, 09:49 AM UTC

Affected components

Monitoring API

Update timeline

  1. investigating Sep 01, 2026, 09:49 AM UTC

    We're investigating an issue that can cause requests to the monitoring api to fail or time-out intermittently. We suspect it is due to a communication problem with the database and are working with our cloud vendor to resolve this.

  2. resolved Sep 01, 2026, 12:51 PM UTC

    We've gotten confirmation from our cloud vendor that this issue can only happen in the 17 hour period around the end of the month. In addition we will take measures to prevent this issue on our side as well.

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