Guardsquare incident
Monitoring api intermittently errors or times out
Guardsquare experienced a minor incident on September 1, 2026 affecting Monitoring API, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 09:49 AM UTC
Status: Investigating We're investigating an issue that can cause requests to the monitoring api to fail or time-out intermittently. We suspect it is due to a communication problem with the database and are working with our cloud vendor to resolve this. Affected components Monitoring API (Partial outage)
- resolved Sep 01, 2026, 12:51 PM UTC
Status: Resolved We've gotten confirmation from our cloud vendor that this issue can only happen in the 17 hour period around the end of the month. In addition we will take measures to prevent this issue on our side as well. Affected components Monitoring API (Operational)