GreatLab experienced a minor incident on March 25, 2026 affecting Platform, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Mar 25, 2026, 03:49 PM UTC
We’re currently seeing slower than normal performance in our US region, linked to database response times. You may notice delays when loading or processing within the system. The team is actively investigating and working to resolve this as quickly as possible. Further updates will be shared as we progress.
- investigating Mar 25, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
- resolved Mar 25, 2026, 06:31 PM UTC
This incident has been resolved and logged. We apologise for the inconvenience this has caused. We thank you for your patience with us on this matter.