Grasshopper incident
GoTo Customer Engagement - Whatsapp campaign issues
Grasshopper is currently experiencing a major incident affecting Customer Engagement, which began 5d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Aug 04, 2026, 06:11 PM UTC
Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.
- identified Aug 07, 2026, 07:44 PM UTC
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.