Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Network Latency

Minor Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a minor incident on November 18, 2025 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 08:09 PM UTC
Resolved
Nov 19, 2025, 01:38 AM UTC
Duration
5h 28m
Detected by Pingoru
Nov 18, 2025, 08:09 PM UTC

Affected components

Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration

Update timeline

  1. investigating Nov 18, 2025, 08:09 PM UTC

    We are seeing network latency in our platform monitoring and are currently investigating.

  2. monitoring Nov 18, 2025, 08:38 PM UTC

    The issue appears to have self-resolved, although we expect the root cause to be due to upstream infrastructure provider network latency. Our team will continue to monitor and open a new incident if there is a recurrence. As always, thank you for your patience. The Graphium Health Team

  3. resolved Nov 19, 2025, 01:38 AM UTC

    We ultimately determined the root cause to be an unresponsive node in our data tier that services read requests. The affected read traffic was redirected accordingly, and all services are fully operational.