Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)

Update timeline

1. investigating Nov 04, 2026, 05:37 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Targeted Messaging Service (TMS) Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Nov 04, 2026, 06:01 PM UTC

   Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we have not identified a widespread service outage. We are actively validating customer-reported authentication failures and working with affected parties to gather additional details. We will provide a further update as soon as more information is available.

3. monitoring Nov 04, 2026, 06:23 PM UTC

   Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we have not identified a widespread service outage. We are actively validating customer-reported authentication failures and working with affected parties to gather additional details. We will provide a further update as soon as more information is available.

4. investigating Nov 04, 2026, 06:24 PM UTC

   We are currently investigating this issue.

5. resolved Nov 04, 2026, 06:48 PM UTC

   Thank you for your patience while we investigated reported authentication issues related to govDelivery Targeted Messaging Service (TMS). The investigation is complete. TMS is operating normally, and this incident is resolved.