Granicus Issue Notification: GXI E - Analytics and message engagement data not updating

Update timeline

1. investigating Sep 30, 2026, 09:39 AM UTC

   Granicus Engineering is investigating an issue affecting our analytics platform. Some customers may notice that recent message send activity, as well as related open and click tracking, is not updating in dashboards. Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data. We are actively working to restore normal data updates and will share further information as it becomes available.

2. identified Sep 30, 2026, 10:06 AM UTC

   Granicus Engineering continues to make progress restoring analytics and message engagement data updates. Work is underway to bring dashboards current, including recent message send activity and related open and click tracking. Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.

3. identified Sep 30, 2026, 10:51 AM UTC

   Granicus Engineering has restored analytics data processing, and update pipelines are running again. Some customers may continue to see outdated information in analytics dashboards, including recent message send activity and related open and click tracking, while accumulated data is processed. Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.

4. identified Sep 30, 2026, 01:38 PM UTC

   Analytics data processing remains restored and catch-up is progressing well. The majority of delayed data is now flowing through, and dashboards are continuing to refresh with more current information. Some customers may still briefly see residual lag while the remaining backlog finishes processing. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.

5. identified Oct 01, 2026, 01:08 PM UTC

   Analytics data processing remains restored, and catch-up continues to improve. Dashboards are refreshing with more current information, including activity for today, though some customers may still see a short delay while the remaining data finishes loading. We apologize for any inconvenience this delayed analytics refresh may have caused. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.

6. resolved Oct 02, 2026, 08:09 PM UTC

   Analytics data processing is fully restored, and dashboards are current, including recent message send activity and related open and click tracking. We apologize for any inconvenience this issue may have caused. Core messaging and platform services remained available throughout. Thank you for your patience.