Granicus experienced a minor incident on September 29, 2026 affecting CRM, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 08:10 PM UTC
We are investigating reports that some users may be unable to authenticate to the Simpleview CRM Outlook Integration. Our team is actively working to identify the cause and will provide additional updates as more information becomes available.
- identified Sep 29, 2026, 10:34 PM UTC
We have identified the cause of the authentication issue affecting some users of the Simpleview CRM Outlook Integration. Users who have recently reset their password or entered new credentials may experience authentication failures. Our team is working on a fix and validating the solution. We will provide additional updates as they become available.
- identified Sep 30, 2026, 12:59 PM UTC
A fix has been developed for the authentication issue affecting some users of the Simpleview CRM Outlook Integration. The fix is currently undergoing validation and is expected to be deployed once that process is complete. Users who recently reset their password or entered new credentials may continue to experience authentication failures until the fix is in place. We will provide another update once the deployment is complete.
- identified Oct 01, 2026, 12:59 AM UTC
A partial fix has been deployed, and most users should now be able to sign in successfully. We have identified a remaining issue affecting a limited number of users with specific password character combinations and are actively working toward a complete resolution. Further updates will be provided as they become available.
- resolved Oct 02, 2026, 10:43 PM UTC
The authentication issue affecting some users of the Simpleview CRM Outlook Integration has been fully resolved. A follow-up fix has been deployed to address the remaining issue impacting a limited number of users with specific password character combinations. Users who recently reset their password or entered new credentials should now be able to sign in successfully. Our teams will continue to monitor to ensure stability. We apologize for any inconvenience and appreciate your patience while this issue was resolved.