Granicus experienced a minor incident on October 4, 2026 affecting CRM, lasting 11h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 04, 2026, 07:46 PM UTC
We are investigating an issue affecting a subset of Simpleview CRM-hosted websites. Customers may experience website unavailability or degraded performance. Our teams are actively working to identify the cause and restore service. We will provide additional updates as more information becomes available.
- identified Oct 05, 2026, 12:15 AM UTC
We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented several mitigation measures. Our teams continue to perform remediation activities and validate recovery steps before restoring impacted services. Affected websites remain unavailable while this work is completed. We will provide additional updates as progress continues.
- identified Oct 05, 2026, 03:06 AM UTC
We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented mitigation measures. CRM websites are currently accessible, and our technical teams are continuing high-priority remediation activities to restore affected Extranet sites and complete additional validation work. We apologize for the inconvenience caused and thank you for your patience and partnership. We will provide our next update once Extranet site restoration activities have been completed.
- resolved Oct 05, 2026, 06:51 AM UTC
The issue affecting a subset of Simpleview CRM-hosted websites has been fully resolved. All impacted Extranet sites were restored and validated by 11:30 PM CDT, and comprehensive testing confirmed normal platform operations. Post-resolution verification and ongoing monitoring have confirmed service stability. We appreciate your patience and partnership throughout this incident.