Granicus experienced a major incident on August 19, 2026 affecting Vision CMS, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 07:19 PM UTC
We're investigating an issue affecting a subset of govAccess Vision websites. Some users may be unable to access certain sites or pages. Our engineering teams are actively working to identify the cause and restore service.
- investigating Aug 19, 2026, 08:03 PM UTC
We continue to investigate an issue affecting a subset of govAccess Vision websites. The impact remains limited to a portion of Vision sites, and our teams are actively working to restore full service. We will share additional updates as our investigation progresses.
- monitoring Aug 19, 2026, 09:27 PM UTC
We have implemented a fix and have observed recovery across affected govAccess Vision websites. Services have been restored, and our teams are continuing to monitor the environment to ensure stability. We will provide a final update once monitoring is complete.
- resolved Aug 20, 2026, 12:24 AM UTC
Granicus Engineering teams have identified and resolved the issue affecting a subset of govAccess Vision websites. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.