Granicus Issue Notification: GovMeetings Swagit

Update timeline

1. investigating Jul 24, 2026, 03:58 PM UTC

   We are currently investigating an issue impacting the Swagit Admin Portal, Broadcast page, and access to some video archives. Users may experience intermittent errors, including 504 Gateway Timeout messages, when accessing these services. Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work to restore full service.

2. identified Jul 24, 2026, 05:05 PM UTC

   We continue to investigate an issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Users may experience intermittent 504 Gateway Timeout errors and delays when accessing these services. Our engineering and infrastructure teams have identified service instability within components supporting the platform and are actively implementing mitigation measures to improve performance and restore full functionality. Investigation into the underlying cause remains ongoing. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

3. monitoring Jul 24, 2026, 05:41 PM UTC

   We have implemented mitigation measures to address the issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Service stability has improved, and we are observing recovery across the affected services. Our teams are continuing to closely monitor the environment and validate full functionality. Users may experience intermittent issues while monitoring continues. We will provide additional updates as needed and appreciate your patience throughout this incident.

4. resolved Jul 27, 2026, 02:07 AM UTC

   Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.