Granicus experienced a minor incident on July 22, 2026 affecting GovQA, lasting 15h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 07:37 PM UTC
We are aware of an issue affecting document redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will continue to provide updates as additional information becomes available.
- identified Jul 22, 2026, 09:21 PM UTC
We have identified the issue affecting GovQA redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. A maintenance window has been scheduled tonight to implement corrective updates and restore normal functionality. Please refer to the scheduled maintenance notice for additional details. We will continue to provide updates as progress is made.
- resolved Jul 23, 2026, 10:58 AM UTC
The fix for the Redaction Annotations Not Loading issue has been successfully deployed. All affected functionality has been fully restored. We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued partnership.