Granicus experienced a major incident on July 15, 2026 affecting govService U.K., lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 08:23 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- identified Jul 15, 2026, 09:03 AM UTC
10:00 GMT Our engineering team has identified the cause of this issue and is working on a priority basis to restore the service. We apologise for the inconvenience caused and thank you for your patience. We will provide the next update in approximately one hour as we progress towards resolution.
- identified Jul 15, 2026, 09:59 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 15, 2026, 09:59 AM UTC
10:55 GMT The issue affecting the CSV export functionality within govService UK has now been fully resolved and service has been restored. Granicus engineering teams identified the cause, implemented the necessary remediation, and verified that the affected functionality is operating normally. All other govService UK functionality remained fully operational and unaffected throughout the incident. We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.