Granicus experienced a major incident on July 9, 2026 affecting govService U.K., lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 11:37 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jul 09, 2026, 12:17 PM UTC
We are continuing to investigate an issue affecting email delivery related to LIM14. Our teams are actively working to determine the cause and restore normal service. Further updates will be provided as they become available.
- resolved Jul 09, 2026, 12:54 PM UTC
This incident has been resolved. Email processing is now working as expected.