Granicus incident

Granicus Issue Notification: govService SmartGov

Notice Resolved View vendor source →

Granicus experienced a notice incident on May 21, 2026 affecting SmartGov, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:32 PM UTC
Resolved
May 21, 2026, 02:03 PM UTC
Duration
30m
Detected by Pingoru
May 21, 2026, 01:32 PM UTC

Affected components

SmartGov

Update timeline

  1. investigating May 21, 2026, 01:32 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating May 21, 2026, 02:02 PM UTC

    Granicus Engineering teams have restored SmartGov Job Processing (background services) functionality. We apologize for the disruption. The issue impacted background and automated operations, which are now working normally.

  3. resolved May 21, 2026, 02:03 PM UTC

    This incident has been resolved.