Granicus experienced a major incident on May 14, 2026 affecting govService U.K., lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 08:23 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- monitoring May 14, 2026, 09:13 AM UTC
10:15am GMT The Granicus Engineering team has identified and implemented corrective actions to mitigate the Integration issues in Firmstep. We are actively monitoring to ensure continued stability and reliability. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation. Status -- Restored/Monitoring
- resolved May 14, 2026, 12:20 PM UTC
This incident has been resolved.