Granicus incident

Granicus Issue Notification: Simpleview CRM EIC Integration

Minor Resolved View vendor source →

Granicus experienced a minor incident on September 28, 2026 affecting CRM, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 05:15 PM UTC
Resolved
Sep 28, 2026, 10:11 PM UTC
Duration
4h 55m
Detected by Pingoru
Sep 28, 2026, 05:15 PM UTC

Affected components

CRM

Update timeline

  1. investigating Sep 28, 2026, 05:15 PM UTC

    We are investigating an issue impacting the EIC Integration within the Simpleview CRM. Affected users may be unable to create or update EIC calculations because the required Location field is not populating with available values. Our engineering team is actively investigating the issue and is working with the integration provider to determine the cause and restore normal functionality.

  2. resolved Sep 28, 2026, 10:11 PM UTC

    This incident has been resolved.