Granicus System incident

Granicus Issue Notification: Simpleview CRM

Minor Resolved View vendor source →

Granicus System experienced a minor incident on October 12, 2026 affecting CRM Extranet, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 06:02 PM UTC
Resolved
Oct 12, 2026, 10:02 PM UTC
Duration
4h
Detected by Pingoru
Oct 12, 2026, 06:02 PM UTC

Affected components

CRM Extranet

Update timeline

  1. investigating Oct 12, 2026, 06:02 PM UTC

    We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.

  2. monitoring Oct 12, 2026, 06:30 PM UTC

    We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.

  3. resolved Oct 12, 2026, 10:02 PM UTC

    This incident has been resolved.