Granicus System incident
Granicus Issue Notification: govAccess Vision
Granicus System experienced a critical incident on October 15, 2026 affecting Vision CMS, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 02:59 PM UTC
We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service. We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available. Thank you, Granicus Customer Support
- investigating Oct 15, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 15, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 15, 2026, 03:29 PM UTC
We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability. Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.
- resolved Oct 15, 2026, 09:31 PM UTC
This incident has been resolved.