Granicus System incident

Granicus Issue Notification: govService SmartGov

Granicus System experienced a major incident on January 23, 2026 affecting SmartGov, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started: Jan 23, 2026, 03:04 PM UTC
Resolved: Jan 23, 2026, 09:20 PM UTC
Duration: 6h 15m
Detected by Pingoru: Jan 23, 2026, 03:04 PM UTC

Affected components

SmartGov

Update timeline

investigating Jan 23, 2026, 03:04 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
monitoring Jan 23, 2026, 04:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 23, 2026, 09:20 PM UTC

Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support