Granicus System incident
Granicus Issue Notification: Simpleview CRM
Granicus System experienced a major incident on January 28, 2026 affecting CRM, lasting 14h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 06:01 PM UTC
Granicus Engineering teams are currently investigating an issue with the Microsoft Outlook Toolbar add-in, which is currently experiencing an issue that prevents users from authenticating. Our Engineering team is actively working to identify and resolve the cause of this issue. We hope to have a resolution pushed soon. Product: Simpleview CRM + Microsoft Integration Tool Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- monitoring Jan 28, 2026, 07:12 PM UTC
We’ve applied updates to the application intended to address the issue and are actively monitoring performance to ensure the changes are having the desired effect. We’ll provide more information as soon as it becomes available.
- resolved Jan 29, 2026, 08:05 AM UTC
This incident has been resolved.