Granicus System incident
Granicus Issue Notification: govAccess ( OpenCities - US) - Domain Redirection Impacted
Granicus System experienced a major incident on March 28, 2026 affecting OpenCities, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2026, 01:27 AM UTC
Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue. Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess (OpenCities - US) Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- identified Mar 28, 2026, 03:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 28, 2026, 02:02 PM UTC
Granicus Engineering teams continue to work and restore hardware failure impacting OpenCities (US) domain redirection for root and vanity domains. Sites are accessible on fully qualified domain name url. Our teams are working on this issue as priority and further updates will be provided as we progress towards full-service recovery. Product: govAccess (OpenCities - US)
- resolved Mar 28, 2026, 08:57 PM UTC
This incident has been resolved.