Granicus System incident
Granicus Issue Notification: govService UK
Granicus System experienced a major incident on May 26, 2026 affecting govService U.K., lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 09:12 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating May 26, 2026, 10:11 AM UTC
We are facing a wider platform outage across UK sites. Our engineering team continues to investigate and work with high priority to resolve the outage issues. We sincerely apologize for the inconvenience and appreciate your patience. We will provide the next update in approximately 30 minutes as we make further progress.
- monitoring May 26, 2026, 11:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 12:07 PM UTC
Granicus Engineering teams have successfully implemented a fix for the issue impacting govService UK and have been actively monitoring the platform. Our monitoring confirms that services have remained stable, and the incident is now considered resolved. We will continue to keep a close watch to ensure ongoing performance and reliability. We sincerely apologize for the disruption caused and appreciate your patience and understanding while we worked to resolve the issue.