Resolved after 4 hours 33 minutes, affecting GovQA, on May 8, 2026.
We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.
Affected components
Update timeline
- investigating May 08, 2026, 07:41 PM UTC
We are investigating an issue affecting our redaction services for a subset of users, which may result in redacted documents failing to complete processing or experiencing delays before publishing. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- resolved May 09, 2026, 12:15 AM UTC
We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.
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