Granicus Issue Notification: Swagit Video And Meeting Availability Issue

Update timeline

1. investigating May 06, 2026, 04:54 PM UTC

   Swagit is currently experiencing intermittent performance issues that may impact video processing and meeting availability. Granicus Engineering team is actively investigating, and we are working to restore full performance as quickly as possible. Some customers may experience delays in meeting posting timelines. For urgent streaming or technical concerns, please contact support. We will continue to provide updates as more information becomes available. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating May 06, 2026, 10:03 PM UTC

   Swagit continues to experience intermittent performance issues that are affecting meeting posting timelines. Engineering teams continue working on this issue with the highest priority. Updates will be posted to status.granicus.com. For urgent issues, please contact support.granicus.com. Thank you, Granicus Customer Support

3. monitoring May 07, 2026, 02:21 AM UTC

   Our teams are actively engaged and monitoring closely to progress resolution and restore services as quickly as possible. While the issue remains mostly intermittent, efforts are ongoing for further service stability and being closely monitored. We will provide the next update in approximately two hours. We sincerely apologize for the continued disruption and appreciate your continued cooperation during this time.

4. monitoring May 07, 2026, 09:46 AM UTC

   Our teams are actively engaged and closely monitoring the situation to maintain service stability. While the issue remains intermittent, continued efforts are underway to ensure consistent performance. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.

5. monitoring May 07, 2026, 12:58 PM UTC

   Granicus engineering teams have implemented additional fixes to address the intermittent performance issues. The platform is currently stable, and teams will continue to closely monitor performance during peak usage to ensure sustained improvement. We will maintain heightened monitoring to promptly address any residual impact.

6. resolved May 08, 2026, 12:38 AM UTC

   We appreciate your patience as we worked to address the degraded performance, the incident has now been resolved. If you have any questions, please contact Granicus Support.