Granicus System incident

Granicus Issue Notification: govService UK (Firmstep) - Email Delivery Delays

Minor Resolved View vendor source →

Granicus System experienced a minor incident on May 5, 2026 affecting govService U.K., lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:55 AM UTC
Resolved
May 05, 2026, 10:23 AM UTC
Duration
2h 28m
Detected by Pingoru
May 05, 2026, 07:55 AM UTC

Affected components

govService U.K.

Update timeline

  1. investigating May 05, 2026, 07:55 AM UTC

    08:52 GMT Some Firmstep UK customers may be experiencing delays with email delivery. Our teams are actively investigating and working to resolve the issue. We will provide a further update shortly.

  2. monitoring May 05, 2026, 08:41 AM UTC

    0941 GMT A fix has been implemented and the team are currently monitoring the service to ensure stability.

  3. resolved May 05, 2026, 10:23 AM UTC

    This incident has been resolved.