Granicus System incident

Granicus Issue Notification: govService UK (Firmstep) - Email Delivery Delays

Started
May 05, 2026, 07:55 AM UTC
Resolved
Ongoing
Duration
● 1h 35m
Detected by Pingoru
May 05, 2026, 07:55 AM UTC

Affected components

govService U.K.

Update timeline

  1. investigating May 05, 2026, 07:55 AM UTC

    08:52 GMT Some Firmstep UK customers may be experiencing delays with email delivery. Our teams are actively investigating and working to resolve the issue. We will provide a further update shortly.

  2. monitoring May 05, 2026, 08:41 AM UTC

    0941 GMT A fix has been implemented and the team are currently monitoring the service to ensure stability.

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