Resolved after 20 days 23 hours, affecting Grain Recorder, on November 28, 2023.
The underlying issue has been uncovered and a fix has been deployed. We are monitoring for further issues. Unfortunately the audio on impacted recordings cannot be repaired.
Affected components
Grain Recorder
Update timeline
- investigating Nov 28, 2023, 06:34 PM UTC
We have started receiving reports of audio "popping" on some recorder calls. The team is investigating the root cause and a resolutions.
- monitoring Nov 29, 2023, 03:37 PM UTC
The underlying issue has been uncovered and a fix has been deployed. We are monitoring for further issues. Unfortunately the audio on impacted recordings cannot be repaired.
- resolved Dec 19, 2023, 06:20 PM UTC
We have not seen any further instances of this issue since the fix.
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