Grafana incident

Issues with Billing/Usage Dashboard Metrics and Panels.

Resolved after 2 hours 1 minute, affecting AWS Australia - prod-ap-southeast-2: Querying and AWS Australia - prod-ap-southeast-2: Ingestion and 1 more, on July 30, 2026.

monitoring Jul 30, 2026, 02:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 30, 2026, 01:15 PM UTC
Resolved
Jul 30, 2026, 03:17 PM UTC
Duration
2h 1m
Detected by Pingoru
Jul 30, 2026, 01:15 PM UTC

Affected components

AWS Australia - prod-ap-southeast-2: QueryingAWS Australia - prod-ap-southeast-2: IngestionAWS Brazil - prod-sa-east-1: QueryingAWS Brazil - prod-sa-east-1: IngestionAWS Canada - prod-ca-east-0: QueryingAWS Canada - prod-ca-east-0: IngestionAWS Germany - prod-eu-west-2: QueryingAWS Germany - prod-eu-west-2: IngestionAWS UAE - prod-me-central-1: QueryingAWS UAE - prod-me-central-1: Ingestion

Update timeline

  1. investigating Jul 30, 2026, 01:15 PM UTC

    We are investigating an outage for the Billing / Usage dashboard metrics and panels. This appears to be partially affecting organizations using Grafana Cloud. We are working on identifying and resolving the issue

  2. identified Jul 30, 2026, 01:50 PM UTC

    We have identified the issue, and are working on deploying a fix.

  3. monitoring Jul 30, 2026, 02:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 03:17 PM UTC

    This incident has been resolved.

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