Grafana incident

Some Grafana Instances Experiencing Issues Coming Online after Restart

Resolved after 4 hours 42 minutes, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on October 23, 2026.

monitoring Oct 23, 2026, 04:16 PM UTC

A fix as been implemented and Hosted Grafana instances are back to normal levels. We will continue to monitor the issue.

Started: Oct 23, 2026, 01:33 PM UTC
Resolved: Oct 23, 2026, 06:16 PM UTC
Duration: 4h 42m
Detected by Pingoru: Oct 23, 2026, 01:33 PM UTC

Affected components

AWS Australia - prod-au-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0

Update timeline

identified Oct 23, 2026, 01:33 PM UTC

Starting at approximately 12:37 UTC, a some Hosted Grafana instances across multiple regions have been experiencing availability issues. Our team has identified the root cause and a fix is currently in progress. Affected instances will recover automatically once the fix has been applied. No action is required on your end. We will provide further updates as they become available and apologize for any disruption this may cause.
identified Oct 23, 2026, 03:04 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 23, 2026, 04:16 PM UTC

A fix as been implemented and Hosted Grafana instances are back to normal levels. We will continue to monitor the issue.
resolved Oct 23, 2026, 06:16 PM UTC

This incident has been resolved.

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