Grafana incident

Stacks using SCIM user provisioning are currently unable to log into Grafana

Resolved after 5 hours 24 minutes, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on July 23, 2026.

identified Jul 23, 2026, 01:23 PM UTC

We have applied a fix and are currently awaiting feedback from affected customers.

Started: Jul 23, 2026, 10:13 AM UTC
Resolved: Jul 23, 2026, 03:37 PM UTC
Duration: 5h 24m
Detected by Pingoru: Jul 23, 2026, 10:13 AM UTC

Affected components

AWS Australia - prod-au-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0

Update timeline

investigating Jul 23, 2026, 10:13 AM UTC

We are currently facing an issue where Stacks using SCIM user provisioning are currently unable to log into Grafana. We are currently investigating this issue and working on a fix.
identified Jul 23, 2026, 11:26 AM UTC

The issue has been identified and we are currently working on the mitigations now. The scope is much more limited than initially thought only specific SCIM configurations are impacted.
identified Jul 23, 2026, 01:23 PM UTC

We have applied a fix and are currently awaiting feedback from affected customers.
resolved Jul 23, 2026, 03:37 PM UTC

This incident has been resolved.

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