Grafana incident

Grafana Cloud login issues for users with role of None

Resolved after 18 hours 52 minutes, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on July 17, 2026.

resolved Jul 18, 2026, 01:15 PM UTC

Users with the None role authenticating via Grafana.com should be able to access their stacks again

Started: Jul 17, 2026, 06:22 PM UTC
Resolved: Jul 18, 2026, 01:15 PM UTC
Duration: 18h 52m
Detected by Pingoru: Jul 17, 2026, 06:22 PM UTC

Affected components

AWS Australia - prod-au-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0

Update timeline

investigating Jul 17, 2026, 06:22 PM UTC

We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.
identified Jul 17, 2026, 07:28 PM UTC

We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.
identified Jul 17, 2026, 09:33 PM UTC

We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.
resolved Jul 18, 2026, 01:15 PM UTC

Users with the None role authenticating via Grafana.com should be able to access their stacks again

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