Grafana incident

Delayed usage and billing data

Resolved on July 7, 2026.

resolved Jul 07, 2026, 01:44 PM UTC

We identified an issue with the internal job that calculates month-to-date usage and cost data, which caused usage attribution and billing dashboards to display stale information. The root cause has been identified and resolved. Your billing dashboard may show a sudden jump in usage. This is expected. It reflects several days of accumulated usage that hadn't been showing up while the issue was ongoing, not a sudden change in your actual usage. This issue does not affect your end-of-month invoice. Your bill will be calculated based on actual usage, not the numbers displayed during this period.

Started
Jul 07, 2026, 01:44 PM UTC
Resolved
Jul 07, 2026, 01:44 PM UTC
Duration
–
Detected by Pingoru
Jul 07, 2026, 01:44 PM UTC

Update timeline

  1. resolved Jul 07, 2026, 01:44 PM UTC

    We identified an issue with the internal job that calculates month-to-date usage and cost data, which caused usage attribution and billing dashboards to display stale information. The root cause has been identified and resolved. Your billing dashboard may show a sudden jump in usage. This is expected. It reflects several days of accumulated usage that hadn't been showing up while the issue was ongoing, not a sudden change in your actual usage. This issue does not affect your end-of-month invoice. Your bill will be calculated based on actual usage, not the numbers displayed during this period.

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