Resolved after 5 days 21 hours, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on June 18, 2026.
This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.
Affected components
Update timeline
- investigating Jun 18, 2026, 03:18 PM UTC
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We are currently investigating this issue from our end, and will provide updates as they are available.
- monitoring Jun 18, 2026, 04:57 PM UTC
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We continue to work with our CSP on this investigation.
- monitoring Jun 19, 2026, 02:33 AM UTC
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr We are continuing to work with our CSP on this investigation. Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in.
- monitoring Jun 19, 2026, 07:07 PM UTC
We're actively monitoring this issue and working with our 3rd party provider. The next update will be sent on Monday unless there's new information to share.
- monitoring Jun 22, 2026, 05:16 PM UTC
We’ve verified and begun to implement a fix that will improve loading errors. We are continuing to roll this out to all regions and monitor for efficacy.
- monitoring Jun 23, 2026, 09:14 AM UTC
We have deployed additional mitigations that should help with remaining errors. We are continuing to monitor error rates.
- monitoring Jun 23, 2026, 01:15 PM UTC
We are continuing to monitor for further issues.
- monitoring Jun 23, 2026, 05:54 PM UTC
Error rates have remained near zero, and we continue to monitor.
- resolved Jun 24, 2026, 12:46 PM UTC
This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.
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