Permissions Issues with IRM

Update timeline

1. investigating Jun 05, 2026, 04:11 PM UTC

   We are currently investigating an issue impacting permissions for IRM. As a result, users are not currently getting paged. We will provide updates as they become available.

2. investigating Jun 05, 2026, 04:52 PM UTC

   Our engineering team is still investigating this issue. We do not have any new information to share at this time, but will continue to provide timely updates.

3. identified Jun 05, 2026, 05:14 PM UTC

   We've identified an issue with RBAC syncing for a small number of customers and are working on a fix to restore permission services for those affected.

4. monitoring Jun 05, 2026, 06:00 PM UTC

   A fix is being deployed now, and we are monitoring the progress.

5. monitoring Jun 05, 2026, 06:40 PM UTC

   We've identified an earlier regression in one of our recent code changes that was affecting resolution of our previous fix. We're deploying this change now and applying a hot fix in the interim to restore access quickly

6. monitoring Jun 05, 2026, 07:34 PM UTC

   A fix has been released to prod and rolling out across the fleet for IRM, restoring access to affected customers. Thanks for your patience through this work. We're continuing to monitor to confirm we've returned to a steady state.

7. monitoring Jun 05, 2026, 08:10 PM UTC

   Continuing to monitor progress. Most customers affected should have all services restored, with a few remaining customers receiving updates as the rollout finishes out. Thanks again for your patience.

8. resolved Jun 05, 2026, 09:35 PM UTC

   This incident has been resolved.