Intermittent Errors and High latency Writing to Cloud Metrics, Cloud Logs and Cloud Traces

Update timeline

1. investigating May 13, 2026, 08:50 AM UTC

   We’re currently investigating an issue causing intermittent errors and high latency when writing to Cloud Metrics. Our team is actively working to identify the cause. Thank you for your patience.

2. investigating May 13, 2026, 10:01 AM UTC

   We’re continuing to investigate the issue causing intermittent errors and high latency when writing to Cloud Metrics. We are in contact with the cloud provider’s support team, and they are investigating the issue alongside us.

3. investigating May 13, 2026, 10:25 AM UTC

   We have identified expanded impact affecting Grafana Cloud Logs and Grafana Cloud Traces in addition to Cloud Metrics, causing intermittent errors and increased latency when writing data. Our teams continue working on a fix and investigating the issue with the cloud provider’s support team.

4. monitoring May 13, 2026, 01:37 PM UTC

   We are seeing signs of recovery and improved stability across impacted services over the past hour. Our teams continue to closely monitor the situation while working with the cloud provider.

5. monitoring May 13, 2026, 03:41 PM UTC

   We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.

6. monitoring May 13, 2026, 09:10 PM UTC

   We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.

7. resolved May 14, 2026, 07:06 AM UTC

   We continue to observe an extended period of recovery and we're marking the incident as resolved at this point in time.