Resolved after 18 hours 56 minutes, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on May 11, 2026.
The fix is currently being rolled out to all impacted environments.
Affected components
Update timeline
- identified May 11, 2026, 09:38 PM UTC
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.
- identified May 12, 2026, 08:58 AM UTC
We are continuing to work on a fix for this issue. While we do not have additional updates to share at this time, our teams remain actively engaged and we will provide further updates as soon as they become available.
- identified May 12, 2026, 11:11 AM UTC
Our teams continue working on a fix for this issue. We do not have additional information to share at this time, but we will continue to provide updates as progress is made.
- identified May 12, 2026, 02:13 PM UTC
The fix is currently being rolled out to all impacted environments.
- resolved May 12, 2026, 04:35 PM UTC
This incident has been resolved. Thank you for your patience.
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