Resolved after 2 hours 24 minutes, affecting AWS Germany - prod-eu-west-4, on September 9, 2026.
A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.
Affected components
Update timeline
- investigating Sep 09, 2026, 11:27 AM UTC
We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4). Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.
- monitoring Sep 09, 2026, 12:44 PM UTC
A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.
- resolved Sep 09, 2026, 01:51 PM UTC
This incident has been resolved.
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