Resolved after 6 hours 22 minutes, affecting Cloud Portal and Mobile App and 1 more, on November 18, 2025.
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:58 AM UTC
ServiceBridge web application and ServiceBridge mobile applications users will not be able to login due to SSO service outage. Our team is investigating issue to get system back to working state.
- investigating Nov 18, 2025, 01:06 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 02:58 PM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 06:20 PM UTC
This incident has been resolved.
Your product runs on more than GPS Insight
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services