GPS Insight incident

ServiceBridge Login is not available

Major Resolved View vendor source →

GPS Insight experienced a major incident on November 18, 2025 affecting Cloud Portal and Mobile App and 1 more component, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:58 AM UTC
Resolved
Nov 18, 2025, 06:20 PM UTC
Duration
6h 22m
Detected by Pingoru
Nov 18, 2025, 11:58 AM UTC

Affected components

Cloud PortalMobile AppMobile App Sync

Update timeline

  1. investigating Nov 18, 2025, 11:58 AM UTC

    ServiceBridge web application and ServiceBridge mobile applications users will not be able to login due to SSO service outage. Our team is investigating issue to get system back to working state.

  2. investigating Nov 18, 2025, 01:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 02:58 PM UTC

    A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  4. resolved Nov 18, 2025, 06:20 PM UTC

    This incident has been resolved.