Resolved after 1 day, affecting Taiwan, on August 11, 2026.
After reviewing our infrastructure, we can confidently say that the issue is resolved
Affected components
Update timeline
- investigating Aug 11, 2026, 01:14 PM UTC
We are currently investigating a network connectivity issue affecting our Taipei (TPE) location. Game servers hosted in Taipei are currently not reachable from the internet, and players may be unable to connect. The servers themselves remain running and are not affected — the issue is limited to external network connectivity. We are working with our upstream network provider to restore reachability as quickly as possible. We will post an update as soon as we have more information.
- monitoring Aug 11, 2026, 01:30 PM UTC
This appears to be a broader routing issue affecting network connectivity to/from Taiwan. Game servers at our Taipei location remain running but are currently unreachable from the internet. We are monitoring the situation closely and will post an update as soon as connectivity is restored.
- monitoring Aug 11, 2026, 04:51 PM UTC
The outage is over and connectivity is restored
- resolved Aug 12, 2026, 01:43 PM UTC
After reviewing our infrastructure, we can confidently say that the issue is resolved
Your product runs on more than GPORTAL
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services