Incident Notification: Dallas Data Center – Mechanical Disturbance

Update timeline

1. investigating Oct 19, 2026, 02:39 PM UTC

   Dear Customers, We are currently experiencing a mechanical disturbance at our Dallas data center, resulting in some game servers being temporarily offline. We are in close contact with the data center's technical staff, who are actively working to identify and resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work toward restoring normal service. We will continue to monitor the situation and update this status page as soon as additional information becomes available. Thank you for your understanding and patience. The GPORTAL Team

2. resolved Oct 19, 2026, 07:58 PM UTC

   Dear Customers, The mechanical issue at our Dallas data center has been resolved, and all affected game servers are back online and operational. Our team has confirmed that services have been restored, and we will continue to monitor the situation to ensure everything runs smoothly. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding throughout the incident. Thank you for your continued trust in GPORTAL. The GPORTAL Team