Resolved after 3 hours 30 minutes, affecting Frankfurt, on October 7, 2026.
This incident is now resolved. Affected game servers are fully operational and reachable as usual. Thank you for your patience during the disruption. If you still notice any issues, please reach out to our support team.
Affected components
Update timeline
- identified Oct 07, 2026, 08:33 AM UTC
We are currently experiencing a partial outage in our Frankfurt region. Some game servers are unavailable at this time. Our team is actively investigating the root cause and working to restore all affected servers as quickly as possible. We will share an update as soon as we know more. We apologize for the inconvenience and thank you for your patience.
- identified Oct 07, 2026, 09:27 AM UTC
The affected game servers are reachable again. We are completing the final recovery steps and will post an update once everything is fully restored. Thanks for your patience during the disruption.
- resolved Oct 07, 2026, 12:03 PM UTC
This incident is now resolved. Affected game servers are fully operational and reachable as usual. Thank you for your patience during the disruption. If you still notice any issues, please reach out to our support team.
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