Google Maps Platform incident
Increased 5xx error rate for Distance Matrix API
Resolved after 1 day, affecting Distance Matrix API and Distance Matrix API (global), on November 3, 2025.
After extended monitoring, we confirmed that the mitigation measures addressed the issue. The last measure was applied on Sunday, 2025-11-02 20:33 PST. We thank you for your patience while we worked on resolving the issue.
Affected components
Update timeline
- investigating Nov 03, 2025, 04:29 AM UTC
Summary: Increased 5xx error rate for Distance Matrix API Description: We are experiencing an issue with Distance Matrix API beginning at Sunday, 2025-11-02 18:16 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-02 21:00 PST with current details. We apologize to all who are affected by the disruption. Diagnosis: Increased 5xx error rate for Distance Matrix API Workaround: None at this time
- investigating Nov 03, 2025, 04:58 AM UTC
Summary: Increased 5xx error rate for Distance Matrix API Description: We have applied a mitigation measure and confirmed it is effective. We will monitor the situation. We will provide an update by Sunday, 2025-11-02 23:00 PST with current details. Diagnosis: Increased 5xx error rate for Distance Matrix API Workaround: None at this time
- investigating Nov 03, 2025, 07:00 AM UTC
Summary: Increased 5xx error rate for Distance Matrix API Description: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 16:00 PST with current details. Diagnosis: Increased 5xx error rate for Distance Matrix API Workaround: None at this time
- investigating Nov 04, 2025, 12:02 AM UTC
Summary: Increased 5xx error rate for Distance Matrix API Description: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 19:00 PST with current details. Diagnosis: Increased 5xx error rate for Distance Matrix API Workaround: None at this time
- resolved Nov 04, 2025, 02:50 AM UTC
After extended monitoring, we confirmed that the mitigation measures addressed the issue. The last measure was applied on Sunday, 2025-11-02 20:33 PST. We thank you for your patience while we worked on resolving the issue.
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