Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API

Update timeline

1. monitoring Feb 25, 2026, 11:51 PM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is partially resolved. We do not have an ETA for full resolution at this point. We will provide an update by Wednesday, 2026-02-25 16:50 PST with current details. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

2. monitoring Feb 26, 2026, 01:16 AM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is partially resolved. Full resolution is expected to complete by Thursday, 2026-02-26 09:00 PST. Google Engineers have drained some affected datacenters, but there is another which is still in the process of being mitigated. The level of 5xx errors is reduced, but some customers may still experience elevated latency due to non-optimal routing. Impacted region: North America. We will provide an update by Wednesday, 2026-02-25 20:00 PST with current details. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

3. monitoring Feb 26, 2026, 04:00 AM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: The affected datacenters are still drained, and error rates are stabilized across services. Google Engineers are investigating the root cause for this incident. Will will provide an update by Wednesday, 2026-02-25 22:00 PST with current details. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

4. monitoring Feb 26, 2026, 06:01 AM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: Mitigation work is still underway by our engineering team. The affected datacenters are still drained, and error rates are stabilized across services. The mitigation is expected to complete by Thursday, 2026-02-26 09:00 PST. We will provide more information by Thursday, 2026-02-26 05:00 PST. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

5. monitoring Feb 26, 2026, 11:16 AM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is resolved for the most part. We will provide a final update by Thursday, 2026-02-26 10:00 PST. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

6. monitoring Feb 26, 2026, 06:46 PM UTC

   Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API Description: We are observing another spike of 5xx errors started at 2026-02-26 ~08:00 PST. The investigation into the most recent occurrence is ongoing, and Google Engineers have initiated the process of undraining the affected data centers. We do not have an ETA for full resolution at this point. We will provide an update by Thursday, 2026-02-26 14:00 PST with current details. Diagnosis: 5xx errors and elevated p90, p99 latency Workaround: Retry a failed request

7. resolved Feb 26, 2026, 10:07 PM UTC

   The issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API has been resolved for all affected projects as of Thursday, 2026-02-26 13:26 PST. We thank you for your patience while we worked on resolving the issue.