Google Maps Platform incident
We are investigating a potential issue with Google Maps Platform routing/directions APIs
Resolved after 4 hours 20 minutes, affecting Directions API and Distance Matrix API and 1 more, on March 11, 2026.
The issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API has been resolved for all affected projects. We thank you for your patience while we worked on resolving the issue.
Affected components
Update timeline
- monitoring Mar 11, 2026, 01:04 PM UTC
Summary: We are investigating a potential issue with Google Maps Platform Routes API Description: We are experiencing an issue with Google Maps Platform, Routes API beginning at Wednesday, 2026-03-11 04:51 PDT. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2026-03-11 06:35 PDT with current details. We apologize to all who are affected by the disruption. Diagnosis: Elevated latency and error rates Workaround: Retry failing requests; emit requests away from sources in the JAPAC region; use other routing API
- monitoring Mar 11, 2026, 01:24 PM UTC
Summary: We are investigating a potential issue with Google Maps Platform routing/directions APIs Description: Mitigation work is still underway by our engineering team. Current data indicates that up to 2% of requests in JAPAC are affected by this issue. The mitigation started at 2026-03-11 06:15:00 PDT. We will provide more information by Wednesday, 2026-03-11 08:00 PDT. Diagnosis: Elevated latency and error rates Workaround: Retry failing requests; emit requests away from sources in the JAPAC region
- monitoring Mar 11, 2026, 02:58 PM UTC
Summary: We are investigating a potential issue with Google Maps Platform routing/directions APIs Description: We believe the issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API is almost entirely resolved since 07:15 PT. We do not have an ETA for full resolution at this point. We will provide an update by Wednesday, 2026-03-11 10:00 PDT with current details. Diagnosis: Elevated latency and error rates Workaround: Retry failing requests; emit requests away from sources in the JAPAC region
- resolved Mar 11, 2026, 04:11 PM UTC
The issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API has been resolved for all affected projects. We thank you for your patience while we worked on resolving the issue.
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