Organization Management Degraded Performance

Update timeline

1. investigating Sep 18, 2023, 06:39 PM UTC

   Some users may experience trouble loading data within GoGuardian products starting at approximately 11:30 AM PDT. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. investigating Sep 18, 2023, 06:58 PM UTC

   We are continuing to investigate this issue.

3. investigating Sep 18, 2023, 07:44 PM UTC

   We are continuing to investigate this issue.

4. investigating Sep 18, 2023, 07:44 PM UTC

   We are continuing to investigate this issue.

5. monitoring Sep 19, 2023, 01:42 AM UTC

   During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We are closely following the AWS service health dashboard, and we've seen positive results based on GoGuardian product functionality since about 3:30pm PDT. Most if not all users should be able to use the majority of GoGuardian products and features. We will be closely monitoring the situation and will keep you updated here with additional details. We sincerely apologize for any inconvenience.

6. resolved Sep 19, 2023, 06:27 PM UTC

   During our investigation, AWS networking and latency issues have been identified as the main source of issues affecting GoGuardian products between 11:30am and 3:30pm PDT. We can now confirm service has been fully restored. We apologize for any trouble caused by this issue.